TERMS AND CONDITIONS FOR JEWELLERYBYJADELLE
Last updated: [06/06/2025]
Welcome to JewelleryByJadelle. These Terms and Conditions govern your use of our website and services, including purchases made through our WooCommerce platform. Please read them carefully before using our site.
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- Overview
These Terms apply to all visitors, users, and customers. By accessing or using the website, you agree to be bound by these Terms. If you do not agree with them, you must not use this website.
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- Company Information
JewelleryByJadelle
Trading Name of: JewelleryByJadelle
Email: Info@jadelle.co.uk
Phone: +447308263049
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- Eligibility to Use
By using this site, you confirm that:
• You are at least 18 years of age or have permission from a legal guardian.
• You are legally capable of entering into a binding contract.
• You are using our site for personal use or to inquire about purchasing products.
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- Product Information
We strive to display our products and their specifications accurately. However:
• All descriptions and images are for illustrative purposes.
• Products may vary slightly from their pictures.
• Prices are in GBP and include VAT unless otherwise stated.
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- Order Process
• Once an order is placed, you’ll receive a confirmation email.
• This confirmation does not guarantee acceptance. We reserve the right to cancel or refuse any order.
• Your order is accepted once payment is received and shipment is confirmed.
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- Payment Terms
We accept the following methods of payment:
• Credit/Debit Cards (via Stripe/PayPal)
• Klarna
All transactions are processed securely. We do not store your card details.
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- Shipping & Delivery
• We ship within the UK and internationally.
• Shipping within the UK is free
• Delivery estimates are provided at checkout for delivery outside the UK
• We are not responsible for delays due to customs, weather, or courier errors.
• Shipping costs are calculated based on order value and delivery location.
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- Returns & Exchanges
We offer a 14-day return policy in line with UK Consumer Contracts Regulations.
To be eligible for a return:
• Items must be unworn, in original packaging, and returned within 14 days.
• Personalized, custom, or final sale items are non-returnable.
• Customer is responsible for return shipping costs.
To start a return, contact: Info@jadelle.co.uk
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- Warranty
We offer a 60-day warranty on gold-plated jewellery and lifetime warranty on our moissanite jewellery.
This covers:
• Manufacturing defects (e.g., missing stones, broken chains on delivery).
It does not cover:
• Wear and tear
• Water damage
• Accidental damage
• Theft
• Plating wear-off due to improper care and exposure to chemicals.
See our full warranty policy here: [ CLICK HERE].
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- Disclaimer of Warranties; Limitation of Liability
We do not guarantee your use of our site will be uninterrupted or error-free. All products are provided “as is” and “as available” without any warranty, express or implied.
To the fullest extent permitted by law, JewelrybyJadelle shall not be liable for:
• Loss of profits or revenue
• Business interruption
• Data loss
• Personal injury or property damage
In jurisdictions that do not allow exclusion of certain liabilities, our liability is limited to the maximum permitted by law.
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- Intellectual Property
All content on our website, including images, logos, and designs, is the property of JewelrybyJadelle or licensed to us. You may not reproduce, copy, or use any content without permission.
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- Privacy Policy
We are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and store your information.
Read it here: [ CLICK HERE ]
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- Cookies
We use cookies to improve your browsing experience and analyse site traffic. By using our site, you agree to our cookie usage.
See our full Cookie Policy here: [ CLICK HERE ].
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- SMS & Email Marketing
By opting in to our SMS or email list, you consent to receive marketing messages. Standard rates apply. You may unsubscribe at any time by texting “STOP” or clicking the unsubscribe link in emails.
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- Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be resolved in UK courts.
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- Severability
If any part of these Terms is found invalid or unenforceable, it will be severed, and the remaining Terms will continue to apply.
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- Termination
We reserve the right to terminate your access to the site at our discretion, especially if you breach any part of these Terms.
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- Changes to Terms
We may update these Terms from time to time. The most current version will always be available on our website. Your continued use of the site means you accept any changes.
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- USER ACCOUNTS
To access certain features, you may register an account with us. You are responsible for keeping your login credentials confidential and secure.
JewelryByJadelle will not be liable for any loss or damage resulting from unauthorized use of your account. You agree to notify us immediately if you suspect your account has been compromised.
We reserve the right to disable accounts we suspect are being used fraudulently or in breach of these Terms.
- Contact Information
For questions, contact us at:
Email: Info@jadelle.co.uk
Phone: +447308263049